66bet Privacy Policy

1. Introduction

Welcome to 66bet, Bangladesh's trusted online betting and casino platform. This Privacy Policy describes how 66bet ("we", "us", "our") collects, uses, stores, and shares information about you when you access or use our website at https://66bet.buzz and any related services, features, or content we offer (collectively, the "Service").

By registering an account or continuing to use the 66bet platform, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any provision of this policy, please discontinue use of the Service. We reserve the right to update this policy periodically, and we will notify registered users of any material changes via email or an in-platform notice.

2. Information We Collect

To provide you with a secure, personalised, and fair gaming experience, 66bet collects several categories of information. We collect only what is necessary and proportionate to the purposes described in this policy.

• Registration data: full name, date of birth, email address, mobile number, and a chosen username and password when you create an account.
• Financial data: transaction history, deposit and withdrawal records, payment method details (such as bKash, Nagad, Rocket, or Upay account numbers), and wagering history for audit and fraud prevention.
• Identity verification data: government-issued ID documents (National ID card, passport, or driving licence) and selfie photographs, collected only when KYC verification is required under our responsible gaming obligations.
• Technical and usage data: IP address, device type, browser type, operating system, session timestamps, pages visited, game sessions played, and clickstream data to help us diagnose technical issues and improve the platform.
• Communications data: records of any support tickets, live chat conversations, emails, or other communications you send to us, retained to provide ongoing assistance and resolve disputes.

3. How We Use Your Information

66bet uses the information we collect for specific, legitimate purposes only. We do not use your data for purposes that are incompatible with the reasons for which it was collected.

• Account management: creating and maintaining your account, authenticating your identity at login, and enabling you to access platform features securely.
• Payment processing: facilitating secure deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and maintaining accurate financial records for each transaction.
• Responsible gaming compliance: monitoring gameplay patterns to identify signs of problem gambling, enforcing deposit limits and self-exclusion requests, and meeting our 21+ age verification obligations.
• Service improvement and analytics: analysing aggregate, anonymised usage data to understand player preferences, improve game offerings, resolve bugs, and enhance platform performance and security.

4. Data Sharing and Disclosure

66bet does not sell, rent, or broker your personal data to external parties for commercial gain. We share your information only in the limited circumstances set out below, and only to the extent necessary for each purpose.

We may share data with: (a) payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) to authorise and complete financial transactions; (b) identity verification and KYC service providers who assist us in confirming user eligibility; (c) game software providers such as Pragmatic Play, Evolution Gaming, and Spribe, who may receive anonymised session data to power their game engines; (d) fraud detection and cybersecurity partners who help us protect the platform and its users; and (e) law enforcement authorities or regulatory bodies when required by applicable law or a valid legal order.

5. Cookies and Tracking Technologies

66bet uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain session security, and analyse traffic patterns. Cookies are small text files stored on your device that help us deliver a faster, smoother gaming experience.

• Essential cookies: required for the platform to function correctly, including session authentication, security tokens, and load balancing. These cannot be disabled without breaking core functionality.
• Analytics cookies: help us understand how players interact with the site — which games are most popular, which pages have high exit rates, and how long players remain active during a session.
• You can control or delete non-essential cookies at any time through your browser's privacy settings. Disabling analytics cookies will not affect your ability to deposit, withdraw, or play games on the platform.

6. Data Security

We take the security of your personal information seriously. 66bet employs a combination of technical and organisational safeguards to protect your data against unauthorised access, alteration, disclosure, or destruction. These include SSL/TLS encryption for all data in transit, hashed and salted password storage, role-based access controls restricting staff access to personal data, regular security audits and vulnerability assessments, and two-factor authentication options for account holders.

While we implement robust security measures, no digital system can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights, we will notify affected users promptly and take immediate steps to contain and remediate the incident.

7. Your Rights

As a 66bet user, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected] with your registered account details.

• Right of access: request a copy of the personal data we hold about you, including information about how it is used and with whom it has been shared.
• Right of rectification: request correction of inaccurate or incomplete personal data held about you, for example if your name or contact details have changed.
• Right of erasure: request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention requirements and responsible gaming safeguards that may require us to retain certain records.

8. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected. Specifically: account data is retained for the lifetime of your active account plus a minimum of 5 years after account closure to meet financial record-keeping and anti-money-laundering obligations; payment transaction records are retained for 7 years in line with standard financial audit requirements; KYC documents are held for 5 years post-account closure; and support communications are typically retained for 3 years.

When data is no longer required, we securely delete or anonymise it so it can no longer be associated with your identity. You may request early deletion where no legal obligation prevents us from doing so.

9. Children and Minors

66bet is strictly an adults-only platform. Our services are intended solely for individuals who are 21 years of age or older, in compliance with Bangladesh market norms for online gambling platforms. We do not knowingly collect personal data from anyone under the age of 21.

• Age verification is a required step during account registration. Users must confirm they are 21 or older before completing sign-up.
• Where we have reason to believe that data we hold belongs to someone under 21, we will suspend that account pending identity review and, if confirmed, delete the associated data without delay.
• If you are a parent or guardian and believe your child has registered on 66bet, please contact our support team immediately at [email protected] so we can investigate and take appropriate action.
• We do not direct any marketing, promotional material, or game recommendations towards individuals we know or suspect to be under 21.

10. Third-Party Links and Services

The 66bet platform integrates games and services from third-party providers including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, and Ezugi. While we only work with reputable partners, each provider operates under its own privacy policy and data practices. 66bet is not responsible for the data handling practices of these third-party game studios once data is transmitted to their systems under the terms described in Section 4 above.

We encourage you to review the privacy policies of any third-party service whose software you interact with on the 66bet platform. Payment partners such as bKash, Nagad, Rocket, and Upay also maintain their own independent privacy frameworks, and transactions processed through those gateways are subject to their respective terms.

11. International Data Transfers

66bet primarily stores and processes your data within secure server environments serving the Bangladesh region. However, some of our third-party service providers may operate servers in other countries. Where data is transferred outside Bangladesh, we take steps to ensure that it receives an equivalent level of protection through contractual safeguards, data processing agreements, and technical security controls.

If you have concerns about where your data is stored or processed, please contact us at [email protected] and we will provide further information relevant to your specific query.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and notify registered users via email or an in-platform notification. Your continued use of the 66bet platform after any changes take effect constitutes your acceptance of the revised policy. We recommend reviewing this page periodically so you remain informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data 66bet holds about you, please reach out to our dedicated privacy support team. We aim to respond to all privacy-related queries within 5 business days. You can contact us at [email protected]. Please include your registered username and a brief description of your request so we can assist you as efficiently as possible. We are committed to handling your concerns with professionalism, transparency, and respect for your rights as a 66bet member.